Put right

Returns and Refunds

Last updated: September 16, 2026

Every plate is made from the name, date, photo and words you give us, so it is a personalised item made just for you. This page explains what happens if something goes wrong, in plain language. It is the same policy as section 8 of our Terms of Service.

Printed plates

If your print arrives damaged, defective, or not what you ordered, contact us within 14 days of the day it was delivered. We will reprint it and ship the new one to you at no cost.

A photo of the problem helps us get the reprint right and settle it with our print lab, but we will not refuse you because you do not have one.

Change of mind

Because each plate is generated from what you typed and uploaded, it is a custom item. A correctly made print cannot be returned or refunded just because you changed your mind. Please check the preview before you order: you see the whole plate before you pay.

Digital plates and gift links

These are delivered straight away, so once delivered they are not refundable. The exception is when something on our side genuinely failed: a file that will not open, a link that will not load, or a plate that was rendered wrong. Tell us and we will fix it or give you a refund.

Late or missing orders

Printed plates are dispatched within two working days. Standard post then takes about 5 to 10 business days and tracked delivery about 2 to 4. If your order has not shipped within 30 days of the date we gave you, you may cancel it for a full refund, and if we already know it will be late we will tell you before then. If a parcel seems lost, contact us and we will look into it with the carrier.

Your rights under Ontario law

Nothing on this page takes away the rights you have under Ontario's Consumer Protection Act, 2002, including the cancellation rights set out in section 7 of our Terms of Service. When you cancel under those rights, we refund you within 15 days.

How refunds are paid

Refunds go back to the card or payment method you paid with. Once we send a refund, your bank usually shows it within 5 to 10 business days.

How to ask for a reprint or refund

Use our contact form, email writteninrealstars@gmail.com, or call (647) 491-2051. Please include the email address you used at checkout, so we can find your order, and a photo if your print is damaged.

See also the Terms of Service and the Privacy Policy.